Unhealthy Experience

I visited someone I know at a local clinic. She had severe kidney infection, almost went into a coma, and was now recovering.
Why did she choose a private clinic, instead of Hamad Hospital , I asked.
That let loose a torrent — apparently her severe state was thanks to Hamad’s lackadaisical attitude. When she went to them, when the infection hadn’t yet spread, they dismissed it off as flu, giving her some painkillers.
And why hasn’t she filed a complaint? Because there is no system at Hamad to receive complaints.
What is the use of all this infrastructure investment, when basic health service is a nightmare, and we need to seek treatment elsewhere?

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